Dina's profile, qualifications and contact details have been verified by our experts
Dina
- Rate RM53
- Response 1h
RM53/h
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- French
Bachelor fresh language graduate and speaks like mother tongue plus Arabic and English
- French
Lesson location
About Dina
Dina Mahmoud
Address:89,London road,RG1 5BY
Mobile :(concealed information)5
Languages : English – French – Arabic.
Email: (concealed information)
Personal statement
________________________________________
Looking to join a progressive organization that has the need for customer service &
Public relation and offers opportunities, Seeking a challenging position where my
educational background and skills can be applied and developed.
Personal skills
________________________________________
• Have the ability to work individually and as a co-operative team member
• Confident, motivated, reliable person with good interpersonal skills.
• Well-developed communication skills.
• Excellent Personal Presentation, Time Management Skills.
• Excellent Business writing skills.
• Customer Service skills in Multinational Companies
Employment History
________________________________________
Customer Service Assistant At Samsung Service center Reading April 2019 till june 2019
• Book In New Jobs.
• Help Customers with their Queries.
• Answering calls from customers.
• Offer advice and guidance to customers.
• Update information on the internal systems[GSPN].
• Daily Basis Admin Work.
• Stock Check.
Educational Cordination Oasis International School December 2012 till
August 2014
• Responsible of students and parent’s affaires.
• Communication with Parents regarding ( MYP) middle year program.
• Creating weekly plan and organising time table for children with special needs.
• Responsible for transfer exams for student from others school & Cambridge exams.
• Following up student electronic dossier.
• Maintaining School website “MYP section” and dealing with parent’s emails
• New arrivals student reports and make sure that they are on progress
• Organising Teacher’s workshops procedures & Pedagogical trips
• Preparing parents feedback monthly report.
• Students result reports & Students certificate.
• Developing Parents online quizzes & organising Parents meeting.
Territory Sales Manager March 2011-Till December 2012:
To Manage and develop the assigned sales territory in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.
• Heavyweight Champion for Q4 2011 DHL Egypt
• Achieving Growth targets for Q4 2011 125%
• Achieving Growth over last year for Q1 2012 130 %
Service point team leader October 2008 till March 2011:
• Supervising and trained team of service point advisors.
• Define an account targeting strategy.
• Explain the different types of relationships strategies.
• Discuss the important concepts behind organizational advisor behaviour.
• Discuss the importance of different communications strategies.
• Describe the managerial channel strategies.
Call center advisor January 2007 till March 2007
• Service point advisor (Small department manager) Mar 2007 to Oct 2008.
• Customer service and cooperative salesperson.
• Responsible for e-commerce invoice system.
• Interface customer service.
• Target, Value added services and products achieves.
• Enhancing as accountant, logistics broker, tracking inquiry advisor.
DHL Achievements while call center/service point advisor
• Bestseller on DHL valentine campaign on Feb., 2007.
• Winner of monthly selling reports from Mar. 2007.
• Employee extra miler regarding my selling record and excellent performance.
• {Sep 2007, Sep 2008, Dec 2008, Jan 2009, Feb 2009, end employee of the month Mar 2009.}
• Develop service points achieved and value added services.
• Excellent knowledge of all DHL products, services provided and network.
• Very good knowledge of DHL policies and procedures.
• Excellent communication with DHL staff.
Education
________________________________________
• Notre Dame De Sion School for Girls Alexandria, Egypt, Year of Graduation 1999
• Faculty of Arts (French & Literature Department) Alexandria University, Year of Graduation 2004.
See more
About the lesson
- Primary
- Secondary
- SPM
- +18
levels :
Primary
Secondary
SPM
Form 6
STPM
Adult education
Bachelor
Masters
Diploma
Doctorate
A1
A2
B1
B2
C1
C2
Beginner
Intermediate
Advanced
Professional
Kids
- English
All languages in which the lesson is available :
English
Dina Mahmoud
Address:89,London road,RG1 5BY
Mobile :(concealed information)5
Languages : English – French – Arabic.
Email: (concealed information)
Personal statement
________________________________________
Looking to join a progressive organization that has the need for customer service &
Public relation and offers opportunities, Seeking a challenging position where my
educational background and skills can be applied and developed.
Personal skills
________________________________________
• Have the ability to work individually and as a co-operative team member
• Confident, motivated, reliable person with good interpersonal skills.
• Well-developed communication skills.
• Excellent Personal Presentation, Time Management Skills.
• Excellent Business writing skills.
• Customer Service skills in Multinational Companies
Employment History
________________________________________
Customer Service Assistant At Samsung Service center Reading April 2019 till june 2019
• Book In New Jobs.
• Help Customers with their Queries.
• Answering calls from customers.
• Offer advice and guidance to customers.
• Update information on the internal systems[GSPN].
• Daily Basis Admin Work.
• Stock Check.
Educational Cordination Oasis International School December 2012 till
August 2014
• Responsible of students and parent’s affaires.
• Communication with Parents regarding ( MYP) middle year program.
• Creating weekly plan and organising time table for children with special needs.
• Responsible for transfer exams for student from others school & Cambridge exams.
• Following up student electronic dossier.
• Maintaining School website “MYP section” and dealing with parent’s emails
• New arrivals student reports and make sure that they are on progress
• Organising Teacher’s workshops procedures & Pedagogical trips
• Preparing parents feedback monthly report.
• Students result reports & Students certificate.
• Developing Parents online quizzes & organising Parents meeting.
Territory Sales Manager March 2011-Till December 2012:
To Manage and develop the assigned sales territory in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.
• Heavyweight Champion for Q4 2011 DHL Egypt
• Achieving Growth targets for Q4 2011 125%
• Achieving Growth over last year for Q1 2012 130 %
Service point team leader October 2008 till March 2011:
• Supervising and trained team of service point advisors.
• Define an account targeting strategy.
• Explain the different types of relationships strategies.
• Discuss the important concepts behind organizational advisor behaviour.
• Discuss the importance of different communications strategies.
• Describe the managerial channel strategies.
Call center advisor January 2007 till March 2007
• Service point advisor (Small department manager) Mar 2007 to Oct 2008.
• Customer service and cooperative salesperson.
• Responsible for e-commerce invoice system.
• Interface customer service.
• Target, Value added services and products achieves.
• Enhancing as accountant, logistics broker, tracking inquiry advisor.
DHL Achievements while call center/service point advisor
• Bestseller on DHL valentine campaign on Feb., 2007.
• Winner of monthly selling reports from Mar. 2007.
• Employee extra miler regarding my selling record and excellent performance.
• {Sep 2007, Sep 2008, Dec 2008, Jan 2009, Feb 2009, end employee of the month Mar 2009.}
• Develop service points achieved and value added services.
• Excellent knowledge of all DHL products, services provided and network.
• Very good knowledge of DHL policies and procedures.
• Excellent communication with DHL staff.
Education
________________________________________
• Notre Dame De Sion School for Girls Alexandria, Egypt, Year of Graduation 1999
• Faculty of Arts (French & Literature Department) Alexandria University, Year of Graduation 2004.
See more
Rates
Rate
- RM53
Pack rates
- 5h: RM265
- 10h: RM530
online
- RM53/h
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