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Tarun
- Rate RM145
- Response 1h
RM145/h
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- ICT
IT Leader currently working with with Top Canadian Financial Organization. Total of 20 Years of Work experience in IT industry Certified - CSM | AWS | PMP | ITIL | CCNA | Six Sigma GB Have experience
- ICT
Lesson location
About Tarun
20 Years of working experience with best IT companies across different geographies.
Work experience of working in USA, Europe, Asia and North America.
Certified -CSM | AWS | PMP | ITIL | CCNA | Six Sigma GB Certified
Expertise - IT OPERATIONS / Technology Account Manager (Delivery Leader)/ IT Relationship management/ Technical Program Management/Project Management.
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About the lesson
- Primary
- Secondary
- SPM
- +2
levels :
Primary
Secondary
SPM
Adult education
Masters
- English
All languages in which the lesson is available :
English
• Mentoring and defining goals for a team of IT Operation .
• How to be a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts and other premier accounts.
• Technology advocate for global clients, and helps them maintain operational health.
• Maintain regular communication with both the external and internal teams, constantly handling customer expectations.
• Engage with leadership to translate business needs into technical and operational plans
• Demonstrate leadership ability by understanding of organizational and human dynamics
• Key point of contact between the business and technology, act as the primary, technical go-to person for multiple customers
• Consult and guide IT managers and supervise software engineers, technicians and other professionals.
• Serve as a main point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with Adobe services, sales, and product teams.
• Ensure timely response and resolution to technical and product outstanding items.
• Establish relationships with key local and regional stakeholders.
• proactively improving processes and strengthening internal controls
• Collaborate with peers internally and externally to solve problems.
• Communicate technical issues and act as a central point of contact.
• Participate in customer-requested meetings and quarterly business reviews (on-site and remotely)
• Support the development of a technology strategy and, technology future state to meet the needs of the business.
• Leading continuous process improvement activities and supervise day-to-day operational needs.
• Measuring, reporting, and tracking service performance, and designing and implementing opportunities to continuously improve IT service management quality.
• Review and report on major incident outcomes and manage implementation of changes to existing processes to mitigate future re-occurrence.
• Host periodic checkpoint and status calls with customers and internal partners.
• Plan for customer launches of new technology, partnering for Support to ensure customer success.
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
• Manage operations, support and management of products, systems, applications, and services.
• Oversee activities within global offices to ensure timely deployment, return IT equipment.
• Acts as primary liaison between stakeholders and internal functional groups for initial design and any subsequent IT-related changes.
• Conduct post implementation reviews to assess what went well, opportunities to improve.
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Rates
Rate
- RM145
Pack rates
- 5h: RM725
- 10h: RM1450
online
- RM145/h
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