1^st lesson belanja

Armel

Rate RM87
Response 1h

RM87/h

1^st lesson belanja

English

IT Service Management professional with over 20 years of experience in multiple multi-national corporations. 1-on-1 personal coaching and mentoring provided on key processes in ITIL (Incident Manageme

English

Lesson location

- online

About Armel

Results-driven IT Service Management & Service Delivery Leader with 22+ years of global experience driving ITIL-based service delivery, governance and continual improvement. Proven success in managing large IT operations, delivering Incident, Problem, Change, Service Request and Service Level Management and aligning IT services with business objectives. Skilled at stakeholder engagement, SLA/KPI governance, vendor management and digital transformation. Recognized for building high-performing teams, leading service transitions and optimizing IT processes across Asia, Australia and Europe.

About the lesson

Personal, 1-on-1 coaching and mentoring provide on key ITIL processes, including Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management. Instructions on writing clear and concise reports (e.g., Post-Incident Report, Root Cause Analysis Report, etc.), conducting preliminary triage and in-depth root cause investigations, etc.

Rates

Rate

RM87

Pack rates

5h: RM435
10h: RM870

free lessons

This first lesson is free to allow you to get to know your teacher so that they can best meet your needs.

online

RM87/h

IT Service Management professional with over 20 years of experience in multiple multi-national corporations. 1-on-1 personal coaching and mentoring provided on key processes in ITIL (Incident Manageme

Lesson location

About Armel

About the lesson

Rates

Rate

Pack rates

free lessons

online

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About the lesson

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